Welcome to Chic Furniture Store’s FAQ section. We’ve compiled answers to the most common questions about our designer furniture collections, shipping policies, and more to help you create your perfect space with confidence.
About Our Products
Q: What types of furniture do you specialize in?
A: We curate premium collections including indoor and outdoor furniture such as all-weather wicker patio sets, sophisticated bedroom ensembles, functional home office pieces, and stylish bar furniture. Our focus is on designer-quality pieces that blend form and function.
Q: Are your outdoor furniture collections truly weather-resistant?
A: Absolutely! Our all-weather wicker patio furniture and fire pit sets are specially crafted to withstand various climate conditions while maintaining their elegant appearance. The materials are UV-resistant and durable for long-term outdoor use.
Q: Do you offer complete room collections?
A: Yes! We’re proud to offer coordinated sets like dining room collections and bedroom suites that create harmonious design stories. Combining multiple pieces from these collections often qualifies for free shipping too.
Shipping & Delivery
Q: What are your shipping options and timelines?
A: We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 days after 1-2 day processing
– Free Shipping (Orders $50+): Delivered via EMS in 15-25 days after processing
– Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 days after 1-2 day processing
– Free Shipping (Orders $50+): Delivered via EMS in 15-25 days after processing
Q: Do you ship internationally?
A: We proudly serve customers worldwide, excluding some Asian and remote regions. Our global shipping solutions ensure your designer furniture arrives with the same care we take in our Saipan showroom.
Q: How are fragile items packaged?
A: Glass-top tables and other delicate pieces receive special protective packaging. Our shipping team treats every item with the attention it deserves to ensure safe arrival.
Q: Will I receive tracking information?
A: Yes! Once your acacia wood dining table or aluminum bar cart ships, we’ll email tracking details so you can follow your package’s journey in real-time.
Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery if your piece doesn’t perfectly fit your space. While our intuitive categories make this unlikely, we want you to be completely satisfied with your Chic Furniture Store experience.
Q: How do I initiate a return?
A: Simply contact our design-conscious support team at [email protected] within 15 days of receiving your item. We’ll guide you through the straightforward process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll arrange and cover return shipping.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely and never stored on our servers.
Q: Do you offer payment plans?
A: Currently we don’t offer payment plans, but our free shipping on orders over $50 and competitively priced designer pieces make creating your dream space more accessible.
Additional Questions
Q: How can I contact customer service?
A: Our design-savvy support team specializes in delivery solutions as refined as our furniture collections. Email us at [email protected] for personalized assistance.
Q: Where is Chic Furniture Store located?
A: Our showroom is located at 4392 Flint Street, Saipan, US 96950, but we serve customers globally (excluding some Asian and remote regions).
Q: Do you offer design advice for combining pieces?
A: Yes! Our collections are designed to work together harmoniously. For personalized recommendations on creating cohesive spaces (like pairing bakers’ racks with pantry cabinets or building outdoor fire pit ensembles), our team is happy to help.
Still have questions? Our team at Chic Furniture Store is always here to help you design with confidence. Contact us at [email protected] for assistance with your furniture needs.