At Chic Furniture Store, we take pride in offering curated collections of designer furniture that elevate your living spaces. While we carefully inspect every piece before shipment, we understand that sometimes a return or exchange may be necessary. Our policy is designed to make this process as seamless as possible while maintaining the high standards our customers expect.

Key Points at a Glance

  • 15-Day Return Window: Returns must be initiated within 15 days of delivery
  • Original Condition: Items must be unused, undamaged, and in original packaging
  • Return Shipping: Customer responsibility (except for damaged/incorrect items)
  • Refund Processing: 5-7 business days after we receive your return
  • Non-Returnable Items: Custom orders and final sale items (clearly marked)

Our Return Process

Step 1: Initiate Your Return Request

To begin the return or exchange process, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Furniture Store Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Your Order Number] Item Name: [Product Name] Reason for Return: [Please specify – e.g., wrong size, changed mind, damaged item, etc.] Please advise on next steps for returning the item. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will respond with:

  • Return authorization and instructions
  • Return shipping address (our warehouse in Saipan)
  • Special instructions if the item requires special packaging

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Include a copy of your order confirmation or packing slip. Ship the item to the provided address using a trackable shipping method.

Note: For returns due to our error (wrong item shipped or damaged item), we will provide a prepaid return shipping label.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Will be processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: We will ship your replacement item within 1-2 business days after receiving your return

You will receive email confirmation when your refund has been issued. Depending on your financial institution, it may take 2-3 additional business days for the refund to appear on your statement.

Important Exceptions

To maintain the quality of our designer collections, the following items cannot be returned:

  • Custom Orders: Any furniture pieces made to your specifications
  • Final Sale Items: Clearly marked as non-returnable during checkout
  • Used or Damaged Items: Products not in original condition
  • Missing Parts: Items returned without original packaging or components

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend using the original shipping carrier (DHL, FedEx, or EMS)
  • Refunds will be issued in USD and may be subject to currency conversion differences

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us immediately at [email protected] with photos of the damage or incorrect item
  2. We will arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item (with prepaid shipping)

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your Customer Service Number]
Hours: Monday-Friday, 9am-5pm (Saipan Time)

We appreciate your trust in Chic Furniture Store and are committed to ensuring your complete satisfaction with our designer furniture collections.